At Bank of Beirut, we greatly value your feedback regarding our standards of service, and welcome any concerns, recommendations, suggestions or complaints you may have, to help us improve our standards to ensure maximum customer satisfaction.

We will always try to ensure your satisfaction, but if we are unable to resolve your complaint, you may also contact the competent Lebanese authority. 

Any claim will be escalated to a specialized unit at our Head Office

You will be contacted within 3 working day with a file references. Otherwise, please call our 24/7 customer service center on 1262. We aim to resolve all open files within 15 days. 

You are welcome to submit your claim, 
by regular mail to Bank of Beirut, *P.O Box 11-7354 Beirut – Lebanon, 
by e-mail: bobdirect@bankofbeirut.com, 
by phone 1262 from Lebanon or + 961 5 955262 from abroad 
or by submitting it at any branch.