Bank of Beirut

Personal
  • Personal
    • Loans
    • Cards
    • Special Packages
    • Beirut Rewards
    • Small Business Loans
    • Accounts
    • Settle
    • Banking for Good
  • Business
    • Corporate Banking
    • Small Business Loans
    • Investing & Trading
    • Demand Draft
    • Correspondent Banking
    • POS Machine
    • Cards For Corporations
  • DiGi
    • Personal Online Banking
    • Business Online Banking
    • Beirut Port Bill Payment
    • Electronic Payroll Service
    • Western Union Payments
    • Instacash
    • Mobile Banking
    • PAYGATE
    • E-Statement
    • Phone Banking
    • Credit Card Payments
    • Smart Branches and ATMs
    • SMS Alerts
    • Mobile TopUP
    • Tuition Fee Payment

Faq

General

  • How many branches does Bank of Beirut have in Lebanon and Overseas? Are there affiliates and subsidiaries locally and abroad?
  • Bank of Beirut s.a.l. has over 77 branches in Lebanon and five branches overseas (Five in Oman and One in Cyprus). Our bank has fully owned subsidiaries in Lebanon as well: Bank of Beirut Invest s.a.l., BOB Finance s.a.l., Beirut Brokers s.a.r.l., and Beirut Life s.a.l. In addition, the Bank has two subsidiaries. The first is in the United Kingdom, under the name of Bank of Beirut (UK), which has a branch in London and had a branch maintained in Frankfurt, Germany, which was closed in 2019. The second is in Australia, under the name of Bank of Sydney Ltd., has a network of 16 branches located across Sydney, Melbourne and Adelaide.

    Bank of Beirut also has representative offices in Dubai – U.A.E., Lagos – Nigeria and Accra – Ghana.

  • What does BoB stand for?
  • BoB is the abbreviation for Bank of Beirut. We’ve also created our own animated character, named Bob, who gives our followers valuable financial tips.

  • In which year was Bank of Beirut incorporated?
  • Bank of Beirut was incorporated in 1963 under the name of Realty Business Bank s.a.l. The Gefinor Group took control of the Bank in 1970 and renamed it "Bank of Beirut s.a.l.". With the aim of enhancing its market position, Bank of Beirut s.a.l. has made strategic acquisitions: Transorient Bank s.a.l. in June 1999, Beirut Riyad Bank s.a.l. in December 2002 and Laiki Bank (Australia) Ltd in February 2011 which later on changed its name to become Bank of Sydney. 

  • Who is on Bank of Beirut's Board of Directors?
  • Information about our Directors can be found in the Board of Directors section of this website.

  • What is the significance of Bank of Beirut’s logo?
  • The three points of the triangle reflect Bank of Beirut’s core values: authentic, caring and dynamic. It also places Lebanon’s capital, Beirut, in the heart of the environment, society and culture.

    Bank of beirut logo

     

    The logo’s dominant color is blue, as it is a natural, universal color which induces both peace and confidence. 

  • What does the Bank of Beirut brand represent?
  • The Bank of Beirut brand endeavors to keep its customers, both individuals and corporations, moving forward and growing. We aim not only to meet, but also to exceed our customers’ expectations by offering them irreplaceable services within a rapidly growing and highly competitive market. Our brand offers modern banking, with personal care.

  • How can I apply for a position at Bank of Beirut?
  • You need to fill out this application.

General
Annual General Meetings

Annual General Meetings

  • Whom should I contact for additional investor relation questions?
  • Any additional questions can be submitted through the contact us section of this website, by e-mail, or by calling the Investor Relations team at +961 1 985750. 

Digital Banking - ATM / CCDM

  • How can I pay my university tuition fees through the ATM/CCDM?
  • On CCDM:

    You need to perform the following steps:

    • Click on “CARDLESS SERVICES” option.
    • Select University Tuition option.
    • Enter the University Code.
    • Enter the Student ID.
    • Choose Currency.
    • Enter the tuition amount.
    • Deposit the cash money.

    On ATM / CCDM: in case you have an account at Bank of Beirut:

    You need to perform the following steps:

    • Insert your debit card.
    • Enter your PIN code.
    • Select Payments option.
    • Select University Tuition option.
    • Enter the University Code.
    • Choose Currency.
    • Enter the amount.
    • Select the account you want to transfer from.
  • How can I settle my credit card due payment using cash deposit through a Smart ATM?
  • You need to perform the following steps:

    • Insert your credit card.
    • Enter your PIN code.
    • Select Payments option.
    • Select Credit Account and then Credit Card Payment.
    • After confirmation, you deposit your cash money.
  • What should I do if my card was captured by the ATM?
  • For security purposes, in case your card is captured by a Bank of Beirut ATM or by any other Bank's ATM, you must instantly call the Bank of Beirut Contact Center, ask for your card to be blocked and request a new card, if needed.

  • What should I do if I didn't receive my Mobile Recharge Receipt from the ATM?
  • You need to fill in and sign a dispute form at any of Bank of Beirut’s branches. The dispute form will be subject to investigation and adjustment, if confirmed.

  • What should I do if the cash money hasn't been withdrawn from the ATM?
  • You need to fill and sign a dispute form at any of Bank of Beirut’s branches. The dispute form will be subject to investigation and adjustment, if confirmed.

  • How can I recharge a prepaid line mobile card (ALFA/MTC) through the ATM?
  • You need to do the following steps:

    • Insert your debit card.
    • Enter your PIN code.
    • Select Payments and then Mobile Recharge option.
    • Choose ALFA card or MTC.
    • Select the desired denomination.
    • Get the receipt containing the recharge code.
  • How can I change my debit card's PIN code?
  • You need to do the following steps:

    • Insert your debit card.
    • Enter your PIN code.
    • Select PIN code change option.
    • Enter a new PIN code.
    • Re-enter your new PIN code for confirmation.
  • How can I withdraw an InstaCash transfer?
  • You need to perform the following steps to collect an InstaCash transfer only on Bank of Beirut ATMs in Lebanon:

    • Click on “CARDLESS SERVICES” option and then select InstaCash option.
    • Enter the 8 digits Mobile number.
    • Enter the 6 digits Transaction ID received by SMS.
    • Enter the 6 digits Withdrawal Code obtained from the sender.
    • After code’s verification and authentication, the cash amount will be dispensed.
  • How can I transfer money between my own accounts through the ATM?
  • You need to follow the below steps:

    • Insert your debit card.
    • Enter your PIN code.
    • Select Transfer option.
    • Select the currency.
    • Enter the amount to be transferred.
    • Select the account you want to transfer from.
    • Select the account you want to transfer to.
  • Can I deposit LBP cash amounts in my USD account and vice-versa?
  • Yes, a Foreign Exchange transaction will be performed using the predefined exchange rate assigned for ATMs.

  • What is the value date and commission of cash deposit through a Smart ATM?
  • Same Business Day value with no commission.

  • What is the value date and commission of a check deposit through a Smart ATM?
  • Inserted checks, taken under collection, will be treated by the branch on the next working day. Therefore, the value date will be 4 working days for LBP currency and 5 working days for USD currency following the date of deposit, with a commission of USD 2.

  • What should I do before depositing a check in a Smart ATM?
  • You should sign the check from the backside, and confirm that all information is filled correctly.

  • What should I do if the cash money and/or check(s) haven't been deposited in my account?
  • You need to fill and sign a dispute form at any of Bank of Beirut’s branches. The claim will be subject to investigation. Execution will then take place if your claim is validated.

  • How many checks can I deposit in a Smart ATM at a time?
    • You can deposit up to 30 checks at a time (some of the ATMs can accept up to 100 checks at a time. These ATMs are mainly located in Universities).
    • Daily check deposit amount limit: LBP 150,000,000 or c/v in USD.
  • What is the maximum cash amount I can deposit per day through a Smart ATM?
    • A maximum of 45 money notes could be inserted at a time. (Some of the ATMs can accept up to 100 papers at a time. These ATMs are mainly located in Universities)
    • Daily cash deposit limit: LBP 7,500,000 or c/v in USD (with 0 commission and same business day value)
  • How can I deposit cash or check(s) using a Smart ATM?
  • You need to perform the following steps:

    • Insert your debit card in the ATM card reader.
    • Enter your PIN code.
    • Select the Deposit option.
    • Select Cash or Check Deposit.
    • Select the currency.
    • Insert your cash notes or check(s) in the designated reader.
    • Select the account in which you wish to deposit the cash or the check(s).
  • What are the services the Smart ATM provides?
    • Cash Deposit (with 0 commission and same business day value).
    • Check Deposit.
    • Credit card payment via cash deposit.
    • University tuition payment via cash deposit.
    • InstaCash – Receiving funds previously sent through other channels (Online / Mobile Banking).
    • Mobile prepaid cards recharge.
    • Bill payments.
  • How can I find the nearest ATM/CCDM?
  • You can locate any nearest ATM/CCDM by:

    • Visiting the Bank of Beirut Website by Clicking Here.
    • Accessing Digi Mobile Application.
    • Calling Bank of Beirut’s Contact Center on 1262 from Lebanon, or +961 5 955 262 from outside Lebanon.
Digital Banking  - ATM  / CCDM
Digital Banking - Contact Center

Digital Banking - Contact Center

  • Can the Contact Center execute any cash transaction on my behalf?
  • No, you cannot perform any cash transactions through the Contact Center.

  • Can I transfer funds through the Contact Center?
  • No, but our Customer Service representative will guide you through while using any of Bank of Beirut’s Digital Banking services, if requested.

  • How do I submit a complaint?
    • By calling the Contact Center on 1262 if you are residing in Lebanon, or +961 5 955 262 if you are residing outside Lebanon.
    • Using any BoB social media platforms.
    • By sending a direct email to bobdirect@bankofbeirut.com.lb. Please beware of including any sensitive data in the email body, such as your debit / credit / internet card numbers or account numbers etc.
    • Fill out this complaint form.
    • By filling the “Contact-us” form using the Online Banking application.
    • By filling the Complaint Form at any branch and place it in the complaint box.
  • Can I apply for loans through the Contact Center?
  • Yes, you can:

    • By visiting Bank of Beirut’s Website and applying online, and our telesales team will follow up your application until completion. Click here to apply.
    • By visiting any of Bank of Beirut’s Digital Branches.
  • Can I open an account through the Contact Center?
  • Yes, you can:

    • Using the video conferencing feature available at any of BoB Digital Branches
    • Using Digi Onboarding service which may be accessed through Bank of Beirut’s Website, Bank of Beirut’s Facebook Messenger, or the Digi Mobile App.
  • How can I access my Phone Banking / IVR?
  • To access your Phone Banking, dial 1262 if you are residing in Lebanon, or +961 5 955 262 if you are residing outside Lebanon, choose your preferred language (Arabic, English or French) press “2” to access the account menu, and then enter the below information to get authenticated:

    • Your account number (6 digits)
    • Your personal ID (6 digits)
    • Your IVR PIN code (4 digits)
    • Your mobile number (in case you are dialing from a phone number different than the one registered in our system)
  • How can I enroll to Phone Banking / IVR, and what services will I be able to access?
  • To enroll to the Phone Banking service, you can either visit your branch to sign the related application or you can call our Contact Center at 1262 if you are residing in Lebanon, or +961 5 955 262 if you are residing outside Lebanon, where our representatives will help you in the enrolment process and send you the related PIN code via SMS.

    With our Phone Banking service, you’ll be able to:

    • Connect through dialing 1262 or +9615955262 from any landline or mobile, without the need for internet access.
    • Check your account balances.
    • Check the last five transactions.
    • Request a checkbook.
    • Listen to the Currency Exchange Rates & Capital Markets.
    • Locate BoB branches & ATMs and listen to the opening hours.
    • Talk with a Customer Service representative.
  • What communication channels are available to contact the Contact Center?
    • By phone call / fax on 1262 or +961 5 955 262 from any landline or mobile.
    • By email to: bobdirect@bankofbeirut.com.lb
    • By filling the Contact Us form on Bank of Beirut’s Website.
    • By filling the Contact Us form via Online Banking. This requires your username and password.
    • By using the Web Chat feature either from the bank website or the mobile banking application.
    • By initiating a Video Conference Call from any of our Smart Branches.
    • Through any Bank of Beirut’s social and digital media platforms.
  • What services can I receive when contacting the Contact Center?
  • You may receive a wide variety of services when contacting the Contact Center, such as:

    1. Products & Services Inquiry.
    2. E-Banking services enrollment (Online & Mobile Banking).
    3. E-Banking services support & troubleshooting.
    4. Cards maintenance (Activation, blockage, limit management).
    5. Raising a complaint, where you will be provided with a tracking number.
    6. Applying for loans and credit cards.
    7. Account balance and transactions' inquiry.
    8. Account opening via video conference through Smart Branches, or using the Onboarding features via our Digi services.
    9. BoB Finance support for Western Union Services.
  • Is the Contact Center’s call toll free?
  • No, it is not. The adopted cost by the hosting government or roaming fee applies per call.

  • What are the working hours of the Contact Center?
  • Our direct Customer Service representatives are available to support incoming contacts 24/7.

  • What are the Contact Center hotline and phone numbers?
  • You may reach our Contact Center “BoBDirect” on 1262 if you are residing in Lebanon,

    or +961 5 955 262 if you are residing outside Lebanon.

Digital Banking - Smart Branch

  • What are the working hours in Smart Branches?
  • Monday to Saturday:

    From 8:30 a.m. till 2:00 a.m.: Casino du Liban Branch

    From 8:30 a.m. till 7:00 p.m.: Gefinor / Bauchrieh- Mirna El Chalouhi / NDS Hospital Jbeil

    Monday to Friday: From 8:30 a.m. till 5:00 p.m. - Saturday: From 8:30 a.m. till 1:00 p.m.

    • Foch
    • Sin El Fil - Hayek
    • Sin El Fil - Saydeh
    • Becharre
    • Achkout
    • Kfardebian
    • Faraya
    • Feytroun
    • Tripoli - Banks Street
    • Zahle
    • Tannourine
    • Ras Beirut
  • How can I find the nearest Smart branch?
  • You can locate any nearest Smart Branch through:

    • Our Bank of Beirut Website www.bankofbeirut.com
    • Our Digi Mobile Application.
    • Our Contact Center on 1262 if you are residing in Lebanon, or +961 5 955 262 if you are residing outside Lebanon.
  • Which services are available in Smart branches?
  • The services available are:

    • Account Opening.
    • Immediate Deposit card delivery and activation.
    • Debit, credit and charge cards activation.
    • Cash and Check Deposit.
    • Online transfers.
    • InstaCash services.
    • Cash withdrawals.
    • Mobile Recharge.
    • Apply online for personal and car loans.
    • Apply online for a credit card.
    • Balance and transactions inquiry.
    • Bill and University Tuition fee payments.
    • Live Chat and collaboration.
    • Other useful services.
  • What is the Smart Branch?
  • The Smart Branch offers you on-the-go special interactive banking experience and a user-friendly space to perform all your banking transactions anytime, whether day or night.

    It includes one main open space with iPads, earphones, touchscreens, Smart ATM, a scanner and a screen to interact via video conferencing with our Contact Center agents.

Digital Banking  - Smart Branch
Digital Banking  - E-Banking

Digital Banking - E-Banking

  • How can I apply for Online / Mobile Banking?
  • You can either sign the Online / Mobile Banking application at any branch, or you can request to join the service via Bank of Beirut’s website or the Mobile Banking application.

    Online Banking:

    To apply for the Online Banking service, you need to do the following steps:

    • Go to the Bank of Beirut website.
    • Click on “Online Banking” at the top right corner.
    • Choose “Personal”.
    • Click the “Click here to sign-up” link
    • Fill in all the required information and submit your request, which will be received and processed by the Contact Center.
    • A Contact Center agent will call you to complete the enrollment process. After a proper authentication:
      • You will be enrolled and granted an inquiry service package. Accordingly, the contact center will provide you with the username.
      • You will receive a temporary password via SMS to your mobile number registered in the bank’s database.
      • You can sign in using the received credentials and proceed to define your secret questions and answers. You will be asked to change the password immediately after your first log in.

     

    Mobile Banking:

    To join iMobile:

    For your convenience, iMobile offers two different service packages, namely "Inquiry" service package, which allows only non-financial transactions, and "Full" service package, which allows both financial and non-financial transactions:

    • Go to "Apple Store" or "Play Store" and download Bank of Beirut iMobile app
    • Run the app using your device
    • Click Join iMobile icon on the home page
    • Enter the requested info on-screen
    • If the entered information is authenticated successfully:

    1-      You will be automatically enrolled and granted an inquiry service package.

    2-      You will receive your username and a temporary password via two separate SMS to your mobile number registered in the bank’s database

    3-      Sign in using the received credentials and proceed to define your secret questions and answers.

    • If for any reason your entered information is not authenticated by the system, then you will be redirected to another screen to enter more details and submit an enrollment request to the Contact Center
    • Fill in all required information and submit your request which will be received by the Contact Center
    • A Contact Center agent will call you to complete the enrollment process. After a proper authentication:
    • You will be enrolled and granted an inquiry service package. Accordingly, the contact center will provide you with the username.
    • You will receive a temporary password via SMS to your mobile number registered in the bank’s database.
    • You can sign in using the received credentials and proceed to define your secret questions and answers. You will be asked to change the password immediately after your first log in.
  • How can I log in to my account via Online / Mobile Banking?
  • You need to do the following steps:

    • Access Bank of Beirut website and click the Online Banking option at the top right corner.
    • Choose “Personal”.
    • Enter your username.
    • Enter your password.
    • Type the characters you see in the captcha picture.
    • Click “Log In”.

    Mobile Banking:

    You need to do the following steps:

    • Enter the iMobile application.
    • Select the “Sign In” icon.
    • Enter your username.
    • Enter your password.
    • Click on “Sign-In”.

    In case your biometric authentication is set up:

    You need to do the following steps:

    • Enter the iMobile application.
    • Click on “Sign-In with Fingerprint”.
    • Touch ID to confirm Fingerprint or by using the Face Recognition feature to continue.
  • How do I set up my iMobile biometric authentication?
    • Make sure that only your fingerprint or your face are registered on your device.
    • Sign-in to iMobile application. If the option is not yet activated, the app will get your consent to set it up.
    • Follow the on-screen instructions
    • Upon the next sign-in, you may optionally use the fingerprint or your password to sign-in.
  • How can I retrieve my username?
  • By calling the Contact Center on 1262 from Lebanon, or +961 5 955262 from abroad

  • What do I do if I forget my Online / Mobile Banking password?
  • First method:

    You should have your mobile device available with you.

    • Open your iMobile Banking application
    • Click the “Forgot your Password” link.
    • Enter the username of the account for which you want to reset the password
    • You will receive a One-Time Password (OTP) on your mobile number.
    • Once you enter the right OTP, the system will ask to type a new password and confirm it.

    The new password must be from 9 to 15 characters and contain at least one number and two letters including one upper case character

     

     

    Second method:

    • Contact the Contact Center on 1262 from Lebanon or +961 5 955262 from abroad
    • .
    • After successful authentication, the contact center agent will reset your password
    • A temporary password will be sent to you by email and SMS to your email address and mobile number registered in the bank’s database
    • Upon first login using the temporary password, the system will ask you to change your password.
  • How can I change my Online / Mobile Banking password?
  • Online Banking:

    You need to perform the following steps to change the password:

    • Sign in to your account through Bank of Beirut website.
    • Select “Home”
    • Choose “User Profile”
    • In the Edit Personal Information tab, insert your current (old) password,then enter a new password (The new password must be from 9 to 15 characters and contain at least one number and two letters including one upper case character and not used before) in the respective fields.
    • Confirm your new password by typing it once again.
    • Click on “Save”
    • The system will ask you to enter a One-Time password (OTP) that you will receive on your designated mobile number.
    • Enter the OTP and click continue
    • If the OTP entered is correct, your password will then be successfully changed.

     

    Mobile Banking:

    To change your password:

    • Sign in and click the “More Options” button at the top left corner of your device
    • Select “Change Password”
    • Enter the OTP that you will receive on your designated mobile number
    • Click “Submit”
    • Insert your old password
    • Enter a new password (The new password must be from 9 to 15 characters and contain at least one number and two letters including one upper case character and not used before)
    • Confirm your new password by  typing it once again
    • Click on “Submit”
  • How do I reset my secret questions?
  • To reset your secret questions, you need to contact the Contact Center on 1262 from Lebanon, or +961 5 955 262 from abroad.

    You may change your secret questions and answers through the mobile application by following the below steps:

    • Sign in and click the “More Options” icon at the top left corner of your device.
    • Select “Update Profile”.
    • The system will ask you to enter a One-Time password (OTP) that you will receive on your designated mobile number
    • Choose your questions with the answers. (The answer must be minimum four letters, lower case and without special characters)
    • Click “Submit”
  • Can I cancel the secret questions option?
  • Secret questions and answers are private and personal information about the user. Once defined, for further protection, the system will randomly ask one of the questions and wait for a correct answer from the user to proceed with the execution. For that reason the secret questions option cannot be canceled for security purpose in order to increase protection against fraudulent log in / access to your online account.

  • How often will the system ask me to change the password?
  • The system will ask to change the password every 120 days / 4 months.

  • How much is the Online / Mobile Banking system secure? And what are the available security measures?
  • The Online Banking system is designed to protect your information. Here are some of the security measures:

    • Password
    • Captcha
    • Secret picture
    • Secret questions
    • OTP

     

    The Online Banking system allows you to choose a secret picture. From that time forward, before log in, our web site will identify itself to you once entering your username by showing your secret picture, it confirms that you have reached our web site and not a fraudulent one.

    You are then required to enter your login credentials in order to gain access to the Online Banking system.

  • Are the accounts / cards transactions retrieved via Online / Mobile Banking displayed in real-time mode?
  • All transactions published on the Online / Mobile Banking are in real-time mode, except for the credit and charge cards transactions, which will be reflected in the statement once collected by merchants.

  • How can I check my balance, transactions details and retrieve my statement via Online / Mobile Banking?
    • Online Banking:

    Choose either “Deposits” or “Loans” or click on “Account Balance”

    To retrieve the transactions details and statements, you must select the account you want to check by clicking on the account number itself at the left corner.

    • Mobile Banking:

    After sign in, you have to  click on “My Accounts” option then choose “Deposits” or “Loans”.

    To retrieve the transactions details, you  must select the account you want to check and then click on “Last Transactions”.

  • What are the services available on the Mobile Banking application?
  • iMobile provides the following features:

    • Send money swiftly and securely using the Wire fund transfer
    • Transfer between your own accounts.
    • Transfer from your account to another Bank of Beirut customer.
    • Instacash Cardless Transfer
    • Check your Bank of Beirut card transactions
    • Check your deposit / loan accounts balances
    • Cards Management.
    • Payments
    • Check request
    • Review you loyalty Cashback statement
    • Auto Enrollment (Join iMobile).
    • Locate Branches & ATMs.
    • View Bank of Beirut’s latest products and offers.
    • Other useful features.
  • Is there any timeframe to access my Online / Mobile Banking and execute transactions?
  • No, the service is available 24/7.

  • How can I download the mobile application?
  • You can download the mobile application from Bank of Beirut website, Apple Store and Google Play Store.

  • How do I activate the transfer service via Online / Mobile Banking?
  • To activate the transfer service, you have to be enrolled to the “Full Package” service, by either signing the required document at any branch, or  by applying for the request to upgrade your inquiry package through the website from your Online Banking account.

    • Sign in and click on “Service Package Amend Form” from “Home Page”
    • Download and print the Service Package form
    • Sign it, scan it and then send it by email to Bobdirect@bankofbeirut.com.lb
  • What type of transfers can I do via Online / Mobile Banking?
  • You can do the below transfers’ types:

    • Transfers between your own accounts
    • Transfers to another Bank of Beirut customer’s account
    • Wire Transfers outside Bank of Beirut in or outside Lebanon
    • Western Union Transfers
    • InstaCash Cardless Transfers
  • How do I transfer money between my own accounts?
  • Online Banking:

    To transfer money using the Online Banking from the website:

    1. Sign in and click “Payments & Transfers” option.

    2. Choose “Internal Transfers”.

    3. Click “New Transfer”.

    4. Select “From” which account  “To” which account you want to transfer money

    5. Enter the desired Amount / Currency

    6. Choose the desired Description.

    7. Click “Transfer”.

    8. Review the Transfer Details and click “Submit Transfer”.

    Mobile Banking:

    To transfer money using iMobile:

    1. Sign in and select “Transfers” icon.

    2. Choose “Internal Transfers”.

    3. Select “From” which account “To” which account you want to transfer money

    4. Enter the desired Amount / Currency

    5. Click “Submit”.

    6. Review the Transfer Details and click “Submit” again.

  • How do I transfer money to another Bank of Beirut customer?
  • To be able to execute a transfer from your Bank of Beirut account to another Bank of Beirut customer’ account, you have to first add the said customer’s account to your beneficiaries' list. Accordingly, your request will reach the contact center for execution as per policy.

    Once the beneficiary account is being added by the Contact Center, it will be shown in the “To” account’s field in your beneficiaries' list. Only then you can perform the transfer.

  • How do I request adding another Bank of Beirut customer to my beneficiaries' list?
  • Online Banking:

    1. Click “Payments & Transfers” option.

    2. Select “External Accounts” on the right corner of the page.

    3. Click “Add Multiple Beneficiaries”.

    4. Enter the beneficiary name.

    5. Enter the beneficiary full account number.

    6. Click “Add Beneficiaries”.

    7. Submit your request.

    8. The request will be sent to the bank for validation and  getting the payee’s approval.

    Mobile Banking:

    1. Select “Transfers”.

    2. Click “My Beneficiaries”.

    3. Click the  add button (+)

    4. Choose “Bank of Beirut Account Holder” as beneficiary type.

    5. Enter the Beneficiary Name

    6. Enter the Beneficiary Full Account Number

    7. Submit your request.

    8. The request will be sent to the bank for validation and getting the payee’s approval.

  • How do I wire money outside Bank of Beirut?
    • Wire requests can be made from any currency and from any Bank of Beirut's account to any other third party account. Please make sure you have sufficient funds in your account before executing the wire.
    • Transactions made on business days before 3:00 p.m. local time (UTC+02:00 and UTC+03:00 during the summer) will be processed on the same day.
    • Transactions made at a later time will be processed by the next business day.
    • Transfers to third parties often need more processing time by the third party, which generally takes up to 3 to 4 business days. It's a good idea to check with these third parties to find out how far in advance you should make the transfer.
    • To be able to perform a wire transfer outside Bank of Beirut, you need first to add / create the beneficiary with the following details (Beneficiary name, Beneficiary address, Bank name, Branch name, Bank address, country, IBAN, swift…)
    • Once the beneficiary account is added you need to follow the below steps:

     

    Online Banking:

    It is important to release the wire transfer in order to be delivered to the bank and consequently executed, or else the wire will be only created.

    1. Sign in and click “Payments & Transfers” option.

    2. Choose “Wires”.

    3. Select a “New Wire”.

    4. Fill the on-screen information required.

    5. Review the transfer details and click “Submit Transfer”.

    6. Select the transfer from “Completed Wire Transfer Summary”

    7. Click the view icon of the desired wire transfer

    8. Select “Release Wires” at the top right corner, or click on Release All in case you want to release all created wires.

    9. Click on “Submit”.

    10. Click “Confirm Release Wire”.

    Mobile Banking:

    To submit a wire request:

    1. Click on the "Transfers" icon on the homepage.

    2. Click to add (+) a "Wire Request".

    3. Follow the on-screen instructions.

    4. Alternatively, you may access “My Accounts” page, choose the account from which you want to transfer money, and then click on "Wire Request" icon at the bottom of the screen How can I add a new beneficiary for wire transfers?

     

    Online Banking:

    To add a beneficiary/third party account, follow the following  steps taking into consideration that the information provided must be correct.

    1. Click “Payments & Transfers” option.

    2. Choose “Wires”.

    3. Select “Beneficiary” on the right corner of the page.

    4. Click “Add Beneficiary”.

    5. Enter the requested information.

    6. Click “Save Beneficiary”.

    7. Follow the on-screen instructions.

     

    Mobile Banking:

    To add a beneficiary/third party account, follow the following steps taking into consideration that the information provided must be correct.

    1. Select the "Transfers" icon on the home page

    2. Click “My Beneficiaries”.

    3. Click the add (+) button.

    4. Choose “Wire Beneficiary” as beneficiary type.

    5. Enter the requested information.

    6. Click “Submit”.

    7. Follow the on-screen instructions.

  • Are there any fees on transfers via Online / Mobile Banking?
  • The transfers between accounts in Bank of Beirut are free of charges while the wire transfers are charged as per the bank’s “terms and conditions”.

    To know the charges you can call our Contact Center on 1262 from Lebanon, or +961 5 955262 from abroad.

  • How much is the maximum amount I can transfer online per day?
  • You can transfer a maximum amount of: (Noting that the below limits are subject to change as per the Bank’s policy)

    • USD 30,000, for internal transfers.
    • USD 15,000, for wire transfers.
    • USD 2,000, for InstaCash transfers.
  • How can I get my international bank account number (IBAN)?
  • To get the IBAN needed:

    • You can call our Contact Center on 1262 from Lebanon, or +961 5 955262 from abroad or via Web Chat.
    • You have to follow the below steps:

    1. Sign in to your Online /Mobile Banking

    2. Select “Account Management” option in the Online Banking or “My Accounts” in the Mobile app.

    3. Click “Account Balance” in the Online Banking, and then retrieve the IBAN below account number at the left corner in the page

    4. In the Mobile app, select the desired account and get the IBAN from the displayed account’s details.

  • What is the Cardless / InstaCash transfer?
  • With InstaCash you can send cash money to any third party, not necessarily a Bank of Beirut's customer, or to yourself. InstaCash may be initiated using iMobile or the Online Banking. Transferred cash can be withdrawn using any of Bank of Beirut's ATM network or BoB Finance network. Cash can be transferred in the local currency LBP or in USD. To execute an InstaCash transfer all you need is the mobile number and name of the person you're sending money to.

    Once executed a transaction ID will be sent to the recipient and an authorization code will be sent to the sender, which should be shared with the recipient to withdraw the cash.

    The recipient, using Bank of Beirut ATM or BOBFINANCE office, can only withdraw the money by providing his/her mobile number and both codes, after obtaining the withdrawal code from the sender.

  • How can I do or cancel an InstaCash transfer via Online / Mobile Banking?
    • To send an InstaCash transfer, you need to do the following steps:

    Online Banking:

    1. Select “Payments & Transfers” option.

    2. Click on “Cardless Cash Withdrawal”.

    3. Select “New Payment”.

    4. Choose the account you want to transfer money from.

    6. Enter the receiver's name and mobile number.

    7. Choose amount and currency from the list.

    8. Click on “Transfer”.

    9. Follow the on-screen instructions.

     

    Mobile Banking:

    1. Select the "Transfers" icon on the homepage.

    2. Click on “InstaCash”.

    3. Select the account you want to transfer money from.

    4. Enter the receiver's name and mobile number.

    5. Choose amount and currency from the list.

    6. Submit the transfer.

    7. Review the transfer details and click on “Submit”.

    • It is important to know that you can cancel the InstaCash transfer at any time unless it has been paid, following the below steps:

    Online Banking

    1. Select “Payments & Transfers” option.

    2. Click on “Cardless Cash Withdrawal”.

    3. Select the looked-for InstaCash transfer you want to cancel from “Pending Cardless Cash Withdrawal” or “Completed Cardless Cash Withdrawal”.

    4. Click the  view icon [GN1] at the right corner.

    5. Click on “Cancel”.

    6. Follow the on-screen instructions

    Mobile Banking

    1. Select the "Transfers" icon on the homepage.

    2. Click on the “InstaCash” option.

    3. Select the InstaCash transfer you want to cancel.

    4. Click on “Cancel”.

    5. Follow the on-screen instructions.

  • What do I do if the InstaCash transaction is locked?
  • If the InstaCash transaction is locked due to wrong credentials entry, the sender should follow the below instructions:

    1. Contact our 24/7 Contact Center on 1262 from Lebanon or +961 5 955262 from abroad

    2.  After successful authentication, the agent will check the status of the transaction and verify your request’s validity

    3.If your request valid, the agent will ask you to cancel the subject transaction and issue a new one instead, else you will be asked to visit your branch to sign a dispute form

    For more info on this topic please refer to “How can I do or cancel an InstaCash transfer via Online / Mobile Banking".

  • How can I request a checkbook?
  • Online Banking:

    To request a checkbook, follow these steps:

    1. Sign in to your account.

    2. Select “Applications” option.

    3. Click on “Checkbook Request”.

    4. Follow the on-screen instructions and click on “Submit”.

    Mobile Banking:

    To request a checkbook, follow these steps:

    1. Select “My Checks" icon on the homepage.

    2. Click on “Order Checkbook”.

    3. Follow the on-screen instructions and click submit

  • What is the (ABMT) Western Union transfer and how can I do it via Online Banking?
  • The ABMT is a Western Union instant transfer performed from your Bank of Beirut account online to outside Lebanon only.

    It is important to know that you cannot do a Western Union transfer from an LBP account, and that you have to update your Personal Information prior to execute any transfer

    To make a Western Union transfer, follow the below  steps:

    1. Sign in to your account.

    2. Select “Payments & Transfers” option.

    3. Click on “Western Union”.

    4. Select the “Send Money” icon.

    5. Choose the account you want to transfer from.

    6. Click on “New” then type in the receiver’s first and last name in the “Name” field or “Existing” if the receiver was already added before.

    7. Follow the on-screen instructions and click continue.

    8. Share the MTCN number with the receiver to withdraw the money

  • In case I have more than one account, do I need to have different users to access them online?
  •  No, you can access all your accounts using a single username. One account will be considered as primary account while the others will be considered as secondary accounts based on a signed request at your branch.

  • How can I check my Beirut Reward points via Online / Mobile Banking?
  • Online Banking:

    To check your points in details, follow these steps:

    1. Sign in to your account.

    2. Select “Account Management” option.

    3. Click on “CashBack” points.

    Mobile Banking:

    To check your points in details, follow these steps:

    1. Sign in to your account.

    2. Select “CashBack" icon on the homepage

  • What should I do if I suspect an unknown or unauthorized log in to my account online? (Online Banking inactivation, deletion, enquiry package)
  • 1. You must contact immediately our 24/7 Contact Center on 1262 from Lebanon or +961 5 955262 from abroad

     

    2. After successful authentication, the agent will investigate the case and take the necessary corrective measures to protect your account, either by deactivating the account or by resetting your password and secret answers, or any other measures based on the case

  • Is there any charge on the online / Mobile Banking service?
  • The Online / Mobile Banking service is free of charge.

  • Can I activate or deactivate the SMS service?
  • It is automatically activated within 24 hours of receiving your card. In case you face any inconvenience, do not hesitate to reach out to our Contact Center, by calling 1262 from Lebanon or +961 5 955262 from abroad.

    For security reasons, the SMS service cannot be deactivated unless you sign a request at your branch asking to deactivate the SMS service on your full responsibility

  • What kind of SMS service do I receive when dealing with the bank?
  • You will benefit from the below types of SMS for more security to your account:

    • SMS notification upon card usage
    • Due payment SMS for credit cards
    • Salary notification
    • SMS notification on every log in to your Online / Mobile Banking
    • OTP messages on critical and financial transactions  made from your Online / Mobile Banking
    • SMS notification on cash and check deposits via CCDM
    • OTP messages upon credit and charge cards online usage, in case the website is using the 3D secure option
    • SMS related to BoB new products and campaigns
    • Other useful SMS notifications
  • How can I change my mobile number for SMS services?
  • For SMS services related to card, you can contact our 24/7 Contact Center on 1262 from Lebanon or +961 5 955262 from abroad to change the mobile number.

    For all other SMS services, the mobile number must be changed at the branch level upon signing the necessary documents.

  • Is the SMS service free of charge?
  • The SMS service charges vary as per below:

    • Debit card usage: Free for the first 6 months and then USD 1 per month
    • Credit card usage: USD 1 per month
    • Salary notification: USD 0.33 (LBP 500)
    • Due Payment notification for credit cards: Free of Charge
    • SMS and OTP related to digital banking services are free of charge

     

  • What is the OTP and when can it be used?
    • The OTP, the abbreviation of One-Time Password, is a 6-digits code, generated by an international server and sent to your mobile device by SMS for One-Time use. The password, if not used within a period of 10 minutes will expire and you will have to regenerate a new one, if required.
    • All our Credit and Charge Cards are now “3D Secure” Enabled hence, allowing our cardholders to enjoy their shopping experience online in a safe and secure manner.
    • “3D Secure” is a FREE service for our Credit and Charge cardholders, designed to make online shopping transactions safer by authenticating a cardholder's identity at the time of purchase 
    • Every Bank of Beirut Credit cardholder will be automatically enrolled in the “3D Secure” service.
  • How does “3D Secure” work?
    • When shopping online, cardholder should enter his / her credit or charge card details for payment (Same as usual)
    • Before completing the online purchase, a popup message will request him / her to enter his / her OTP* (One-Time Password).

    N.B. The Password will be systematically sent to the client via SMS (valid for  10minutes)

    • Our System will then check and confirm that the cardholder is the authorized person
    • Upon confirmation, the purchase will be completed Safe and Secure
    • With “3D Secure”, even if someone knows your credit card details, the online purchase cannot be completed without the use and authentication of the “3D Secure” One-Time Password.
    • The “3D Secure” will be active on websites that are subscribed to the Secure Code Services, noting that most well-known shopping websites are already subscribed in.
    • Most probably the issue could be a connection problem, you then need to click on “resend OTP”, wait for about 5 minutes and, if still not received, re-click on “Resend OTP” (you have 3 trials).
    • In case the OTP has still not been received, you may call our Contact Center on 1262 from Lebanon, or +961 5 955262 from abroad to assist you in a better way.

     

  • What should I do if I received an SMS alerting me about a suspicious transaction on my online account / card?
  • If you notice a transaction on your account / card that you didn’t make, immediately call  our Contact Center at 1262 from Lebanon, or +961 5 955262 abroad, in order for us to temporarily block your card or to deactivate you online account, or to conduct an appropriate investigation and take corrective measures.

  • I am receiving many text messages claiming that Bank of Beirut is offering prizes such as cars, gifts. Are these SMS credible?
    • Always question any unsolicited emails or texts you receive. We will never ask you to provide or confirm personal details or confidential information by clicking on a link, completing a form, or calling a phone number included in an email or text.
    • If you receive a suspicious email or text message, don't click on any links or complete any forms. To report a suspected phishing email or text, forward it to bobdirect@bankofbeirut.com.lb and delete it from your inbox.
  • What should I do if I haven't received the OTP SMS on my mobile phone?
    • Most probably the issue could be a connection problem, you then need to click on “resend OTP”, wait for about 5 minutes and, if still not received, re-click on “Resend OTP” (you have 3 trials).
    • In case the OTP has still not been received, you may call our Contact Center on 1262 from Lebanon, or +961 5 955262 from abroad to assist you in a better way.

Financial Info

  • Can I find out how Bank of Beirut is performing?
  • Quarterly Investor Presentations will be provided giving an overview of the Lebanese banking sector and the performance of our bank compared to its peers, proposed expansion plans and newsworthy events.

  • How do I request Bank of Beirut's annual report?
  • Current and previous annual reports can be downloaded from the website under Annual Reports. If you still require hard copies of the Annual Report, you may request a copy by mail providing your full contact details. 

  • When will the next set of financial results be reported?
  • All upcoming announcements and events are listed on the group news section of this website.

  • Where can I find information on historic ordinary dividends?
  • Please refer to the dividend history section on this website

  • When does Bank of Beirut's fiscal year end?
  • The bank's fiscal year ends on December 31st.

Financial Info
BanK of Beirut Shares

BanK of Beirut Shares

  • Where are Bank of Beirut shares listed and what is the ticker symbol for its shares?
  • Bank of Beirut shares are listed on the Beirut Stock Exchange (BSE). The ticker symbol for its shares is "BOB.BY". 

  • How many common shares does Bank of Beirut have in issue? How many shares are listed on the Beirut Stock Exchange and available for trading?
  • The total number of common shares (including Priority Shares) issued is 60,996,900 shares as of July 2019 of which 25,558,417 shares are listed on BSE. Please refer to the market data section on our website for more details on securities and trading data.

  • What other types of securities are listed?
  • Other types of listed securities are preferred shares type G, H, I, J and K. Please refer to the market data section on our website for more details on the securities and trading data. 

  • How can I find updated data for Bank of Beirut shares?
  • Please refer to the market data section of this website. 

  • How can I obtain more information on preferred shares such as redemption dates, dividends rates & dividends dates?
  • You may wish to consult the term sheet available on our website under market data or you can request a copy of the prospectus which is available at your nearest branch.

  • Who is Bank of Beirut's law firm?
  • Soumrani lawyers and legal counsel. 

  • Who is Bank of Beirut's registrar?
  • Midclear s.a.l. 
    Aresco Center,15th Floor,
    Justinien Street, Sanayeh 
    P.O.Box: 11-7971 Beirut - Lebanon 
    Tel: 961 1 749594 

  • Who is Bank of Beirut's independent auditor?
  • Deloitte & Touche 
    Chartered accountants and registered auditors 
    Gefinor Center,
    Suite 101,Clemenceau Street
    P.O.Box 113-5144 Beirut - Lebanon
    Tel: 961 1 748444
    Fax: 961 1 748999
    Email: mewebmaster@deloitte.com


    DFK Fiduciaire du Moyen-Orient
    Sin El Fil - Mkalles,
    Fouad Chehab Boulevard,
    Geahchan bldg., 2nd Floor
    P.O.Box: 110-167 Beirut - Lebanon
    Tel: 961 1 480917 | 723
    Fax: 961 1 496682
    Email: bdofiduc@cyberia.net.lb

Product & Services

  • What is the difference between Booked Balance and Cleared Balance?
  • Booked Balance shows how much money you have in your account before any adjustments are made in terms of deposits in transit, or checks that have not yet been cleared. On the other hand, the Cleared Balance is the amount of money that can be withdrawn or used in your financial transactions. Until funds are considered as cleared, they are referred to as 'Uncleared' funds, meaning that one or more pending credit transactions have not yet completed the clearing cycle.

  • What do I need to know about the Business Online Banking Token?
  • A token is a small hardware device that the owner carries as an authentication technology that is used to protect network resources.

  • What is the interest rate I will receive at Bank of Beirut?
  • Unfortunately, we cannot disclose such information, as it depends on many factors such as the value of your deposit, its currency, etc. Your Personal Banking Representative (PBR) can provide you with all the necessary information

  • Why is my card not working online?
  • There are five possible reasons:

    • Your card might be expired. In this case, you need to contact your branch and request its replacement.
    • You might have entered the wrong credentials (i.e.: wrong card number, wrong expiry date or wrong CVV).
    • The website you are trying to make your purchase through might not accept cards from the Middle East for security reasons.
    • There may not be enough funds in your card’s account.
    • A connection error may have occurred during the processing of the transaction, please try again later.
  • What are the daily cards limits?
  • As each card differs in terms of features, so do the limits. Please check our wide selection of debit, credit, charge and internet cards by following these links:

    Credit Cards

    Debit Cards

     

  • How can I get a credit card?
  • You can apply

    • Via this link
    • By calling 1262.
    • By visiting one of our 65 branches & smart branches.
  • How does my credit / debit card PIN code work?
  • PIN Codes are there for you to safely conduct transactions at our ATMs and Points of Sale.
    If you are using a Debit Card, you will be asked to enter your PIN code over both ATMs and Points of Sale.
    If you are using a Credit Card, you will be asked to enter your PIN code only at ATMs.

  • How many days does it take for an amount to be internally or externally transferred?
  • If you are transferring money between Bank of Beirut accounts, the transfer is instantly completed. Local wire transfers take up to 4 working days, while international transfers take between 4 and 7 working days. 

  • How can I domiciliate my salary?
  • First, open an account at Bank of Beirut. You may then ask your personal banking representative for the needed documents. 

  • Can I open an account at Bank of Beirut if I am not Lebanese?
  • Yes. We welcome all customers who wish to open an account at our bank. Your file will be sent to the appropriate department for approval and you may be requested to present additional documents. 

  • Can I use the Business Online Banking Token to directly access my online banking accounts?
  • Yes, pressing the copy button on the application will transfer it to the clipboard, which can later be pasted into your mobile browser.

  • When should I settle my credit card payments to avoid extra charges?
  • You should fully settle your VISA payment by the 5th of each month and your MasterCard payment by the 9th in order to avoid extra charges. The minimum monthly payment is equal to 5% of the total amount, or USD 50.

  • Can I get a prepaid card from Bank of Beirut?
  • Due to Banque du Liban regulations, prepaid cards are no longer available at any Lebanese bank. However, you may instead request our SKIP internet debit card

  • What is the cost of a current account?
  • There are many current accounts (e.g.: Checking, University, Wedding, Salary Domiciliation, etc.) and, as a result, the charges differ from one account to another.

  • What is the minimum required amount to open an account?
  • The minimum required amount varies based on the type of account

  • What is the cost of opening an account?
  • You only need to pay LBP 5,000 for the required fiscal stamps. 

Product & Services

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