Bank of Beirut

Personal
  • Personal
    • Loans
    • Cards
    • Special Packages
    • Loyalty Program
    • Small Business Loans
    • Insurance
    • Accounts
    • Settle
    • Banking for Good
  • Business
    • Corporate Banking
    • Small Business Loans
    • Investing & Trading
    • Demand Draft
    • Correspondent Banking
    • Cards For Corporations
  • Digital
    • Personal Online Banking
    • Business Online Banking
    • Beirut Port Bill Payment
    • Electronic Payroll Service
    • Western Union Payments
    • Instacash
    • Mobile Banking
    • Ecommerce Gateway
    • E-Statement
    • Phone Banking
    • Credit Card Payments
    • Smart Branches and ATMs
    • SMS Alerts
    • Mobile TopUP
    • Tuition Fee Payment

Faq

General

  • How many branches does Bank of Beirut have in Lebanon and Overseas? Are there affiliates and subsidiaries locally and abroad?
  • Bank of Beirut s.a.l. has 65 branches in Lebanon and six branches overseas (Five in Oman and One in Cyprus). Our bank has fully owned subsidiaries in Lebanon as well: Bank of Beirut Invest s.a.l., BOB Finance s.a.l., Beirut Brokers s.a.r.l., and Beirut Life s.a.l. In addition, the Bank has two subsidiaries, one in the United Kingdom, under the name of Bank of Beirut (UK), which has branches in London and Frankfurt, while the other in Australia, under the name of Bank of Sydney Ltd., has a network of 16 branches located across Sydney, Melbourne and Adelaide.

    Bank of Beirut also has representative offices in Dubai – U.A.E., Lagos – Nigeria and Accra – Ghana.

  • What does BoB stand for?
  • BoOB is the abbreviation for Bank of Beirut. We’ve also created our own animated character, named Bob, who gives our followers valuable financial tips.

  • In which year was Bank of Beirut incorporated?
  • Bank of Beirut was incorporated in 1963 under the name of Realty Business Bank s.a.l. The Gefinor Group took control of the Bank in 1970 and renamed it "Bank of Beirut s.a.l.". With the aim of enhancing its market position, Bank of Beirut s.a.l. has made strategic acquisitions: Transorient Bank s.a.l. in June 1999, Beirut Riyad Bank s.a.l. in December 2002 and Laiki Bank (Australia) Ltd in February 2011 which later on changed its name to become Bank of Sydney. 

  • Who is on Bank of Beirut's Board of Directors?
  • Information about our Directors can be found in the Board of Directors section of this website.

  • What is the significance of Bank of Beirut’s logo?
  • The three points of the triangle reflect Bank of Beirut’s core values: authentic, caring and dynamic. It also places Lebanon’s capital, Beirut, in the heart of the environment, society and culture.

    Bank of beirut logo

     

    The logo’s dominant color is blue, as it is a natural, universal color which induces both peace and confidence. 

  • What does the Bank of Beirut brand represent?
  • The Bank of Beirut brand endeavors to keep its customers, both individuals and corporations, moving forward and growing. We aim not only to meet, but also to exceed our customers’ expectations by offering them irreplaceable services within a rapidly growing and highly competitive market. Our brand offers modern banking, with personal care.

  • How can I apply for a position at Bank of Beirut?
  • You need to fill out this application.

General
Annual General Meetings

Annual General Meetings

  • Whom should I contact for additional investor relation questions?
  • Any additional questions can be submitted through the contact us section of this website, by e-mail, or by calling the Investor Relations team at +961 1 985750. 

Financial Info

  • Can I find out how Bank of Beirut is performing?
  • Quarterly Investor Presentations will be provided giving an overview of the Lebanese banking sector and the performance of our bank compared to its peers, proposed expansion plans and newsworthy events.

  • How do I request Bank of Beirut's annual report?
  • Current and previous annual reports can be downloaded from the website under Annual Reports. If you still require hard copies of the Annual Report, you may request a copy by mail providing your full contact details. 

  • When will the next set of financial results be reported?
  • All upcoming announcements and events are listed on the group news section of this website.

  • Where can I find information on historic ordinary dividends?
  • Please refer to the dividend history section on this website

  • When does Bank of Beirut's fiscal year end?
  • The bank's fiscal year ends on December 31st.

Financial Info
BANK OF BEIRUT SHARES

BANK OF BEIRUT SHARES

  • Where are Bank of Beirut shares listed and what is the ticker symbol for its shares?
  • Bank of Beirut shares are listed on the Beirut Stock Exchange (BSE). The ticker symbol for its shares is "BOB.BY". 

  • How many common shares does Bank of Beirut have in issue? How many shares are listed on the Beirut Stock Exchange and available for trading?
  • The total number of common shares (including Priority Shares) issued is 57,946,900 shares as of June 2017 of which 22,508,417 shares are listed on BSE. Please refer to the market data section on our website for more details on securities and trading data.

  • What other types of securities are listed?
  • Other types of listed securities are preferred shares type H, I, J and K. Please refer to the market data section on our website for more details on the securities and trading data. 

  • How can I find updated data for Bank of Beirut shares?
  • Please refer to the market data section of this website. 

  • How can I obtain more information on preferred shares such as redemption dates, dividends rates & dividends dates?
  • You may wish to consult the term sheet available on our website under market data or you can request a copy of the prospectus which is available at your nearest branch.

  • Who is Bank of Beirut's law firm?
  • Soumrani lawyers and legal counsel. 

  • Who is Bank of Beirut's registrar?
  • Midclear s.a.l. 
    Aresco Center,15th Floor,
    Justinien Street, Sanayeh 
    P.O.Box: 11-7971 Beirut - Lebanon 
    Tel: 961 1 749594 

  • Who is Bank of Beirut's independent auditor?
  • Deloitte & Touche 
    Chartered accountants and registered auditors 
    Gefinor Center,
    Suite 101,Clemenceau Street
    P.O.Box 113-5144 Beirut - Lebanon
    Tel: 961 1 748444
    Fax: 961 1 748999
    Email: mewebmaster@deloitte.com


    DFK Fiduciaire du Moyen-Orient
    Sin El Fil - Mkalles,
    Fouad Chehab Boulevard,
    Geahchan bldg., 2nd Floor
    P.O.Box: 110-167 Beirut - Lebanon
    Tel: 961 1 480917 | 723
    Fax: 961 1 496682
    Email: bdofiduc@cyberia.net.lb

Product & Services

  • What do I do if I forget my Bank of Beirut Online / Mobile Banking Password?
  • In such an event, please contact our Contact Center via email (add hyperlink) or call on 1262 if you are residing in Lebanon, or +961 5 955 262 if you are residing outside Lebanon, where our representatives will help you reset your password.

  • How do I enrol in Phone Banking / IVR?
  • To enrol to the Phone Banking service, you can either visit your branch to sign the related application or you can call our Contact Center at 1262 if you are residing in Lebanon, or +961 5 955 262 if you are residing outside Lebanon, where our representatives will help you in the enrolment process and send you the related PIN code via SMS.
    N.B.: It is worth noting that Phone Banking / IVR is a different service from Mobile Banking.

  • What is the required process in order to access my Phone Banking / IVR?
  • To access your phone banking, you can dial 1262 if you are residing in Lebanon, or +961 5 955 262 if you are residing outside Lebanon, and choose your preferred language (Arabic, English or French). Then you proceed to access your account’s menu by pressing “2”, and consequently enter the below information:
    -    Your account number (6 digits)
    -    Your personal ID (6 digits)
    -    Your IVR PIN code (4 digits)
    -    Your mobile number (in case you are dialing from a phone number different from the one registered in our system)

  • What is the difference between Booked Balance and Cleared Balance?
  • Booked Balance shows how much money you have in your account before any adjustments are made in terms of deposits in transit, or checks that have not yet been cleared. On the other hand, the Cleared Balance is the amount of money that can be withdrawn or used in your financial transactions. Until funds are considered as cleared, they are referred to as 'Uncleared' funds, meaning that one or more pending credit transactions have not yet completed the clearing cycle.

  • How can I receive a checkbook?
  • You can request a checkbook:

    • Via your Online Banking user,
    • Via your Mobile Banking user,
    • Via IVR – Phone Banking,
    • At one of our 65 branches. 
  • How can I cancel my checkbook?
  • You may reach out to our Contact Center, by calling 1262 if you are a Lebanese resident and +961 5 955 262 if you live abroad. You may also contact your branch during working hours.

  • What do I need to know about the Business Online Banking Token?
  • A token is a small hardware device that the owner carries as an authentication technology that is used to protect network resources.

  • Can I activate the SMS service?
  • It is automatically activated within 24 hours of receiving your card. In case you face any inconvenience, do not hesitate to reach out to our Contact Center, by calling 1262 if you are a Lebanese resident and +961 5 955 262 if you live abroad.

  • Can I deactivate the SMS service?
  • For security reasons, the SMS service cannot be deactivated unless you sign a request at your branch, as per Banque du Liban requirements.

  • Can I receive an SMS informing me that my salary has been deposited into my account, upon salary domiciliation?
  • You may request this service from your Personal Banking Representative (PBR) or one of our Contact Center agents, for a monthly fee of LBP 500. 

  • What is the interest rate I will receive at Bank of Beirut?
  • Unfortunately, we cannot disclose such information, as it depends on many factors such as the value of your deposit, its currency, etc. Your Personal Banking Representative (PBR) can provide you with all the necessary information

  • How can I make a complaint?
    • You may contact our Call Center on 1262,
    • You may contact us through any of our social media platforms,
    • Send us an email to bobdirect@bankofbeirut.com.lb
    • Fill out this complaint form
    • Make your complaint through your online banking account
    • Fill out the complaint form at any branch and place it in the complaint box.
  • I am receiving many text messages claiming that Bank of Beirut is offering prizes such as cars and gifts. Are these credible?
  • Always question any unsolicited emails or texts you receive. We will never ask you to provide or confirm personal details or confidential information by clicking on a link, completing a form, or calling a phone number included in an email or text.

    If you receive a suspicious email or text message, don't click on any links or complete any forms. To report a suspected phishing email or text, forward it to bobdirect@bankofbeirut.com.lb, and delete it from your inbox.

  • How do I reset my Phone Banking / IVR PIN code?
  • To reset you Phone Banking / IVR PIN code, you should call 1262 if you are residing in Lebanon, or +9615955262 if you are residing outside Lebanon. Our representatives will assist you by sending a temporary PIN code to your mobile number via SMS. The system will ask you to change it upon your first log in.

  • Why is my card not working online?
  • There are five possible reasons:

    • Your card might be expired. In this case, you need to contact your branch and request its replacement.
    • You might have entered the wrong credentials (i.e.: wrong card number, wrong expiry date or wrong CVV).
    • The website you are trying to make your purchase through might not accept cards from the Middle East for security reasons.
    • There may not be enough funds in your card’s account.
    • A connection error may have occurred during the processing of the transaction, please try again later.
  • What are the daily cards limits?
  • As each card differs in terms of features, so do the limits. Please check our wide selection of debit, credit, charge and internet cards by following these links:

    Credit Cards

    Debit Cards

     

  • How can I get a credit card?
  • You can apply

    • Via this link
    • By calling 1262.
    • By visiting one of our 65 branches & smart branches.
  • How do I activate my debit card?
  • It will be automatically activated within 24 hours following the signature of the acknowledgment of receipt you will have received. You must sign the card before the first use. You may also call our Contact Center at 1262 if you are a Lebanese resident, and +961 5 955 262 if you live abroad, for instant activation. 

  • How does my credit / debit card PIN code work?
  • PIN Codes are there for you to safely conduct transactions at our ATMs and Points of Sale.
    If you are using a Debit Card, you will be asked to enter your PIN code over both ATMs and Points of Sale.
    If you are using a Credit Card, you will be asked to enter your PIN code only at ATMs.

  • What should I do if I suspect an unknown or unauthorized transaction on my account / card?
  • If you notice a transaction on your account / card that you didn’t make, immediately call your home branch or our Contact Center at 1262 if you are residing in Lebanon, or +961 5 955 262 if you are residing outside Lebanon, in order for us to temporarily block your account / card, conduct an appropriate investigation and take corrective measures.

  • How many days does it take for an amount to be internally or externally transferred?
  • If you are transferring money between Bank of Beirut accounts, the transfer is instantly completed. Local wire transfers take up to 4 working days, while international transfers take between 4 and 7 working days. 

  • How do I deactivate my credit/debit card?
  • In case of lost, stolen, captured or suspicious card use, you may call our Contact Center at 1262 if you are a Lebanese resident or +961 5 955 262 if you live abroad.

    To deactivate your card under normal circumstances, you must visit your branch, bringing with you the card to be deactivated.

  • How can I domiciliate my salary?
  • First, open an account at Bank of Beirut. You may then ask your personal banking representative for the needed documents. 

  • How can I enrol in Phone Banking / IVR, and what services will I be able to access?
  • With our Phone Banking service you’ll be able to:
    -    Connect through dialing 1262 or +9615955262 from any landline or mobile, with no need for an internet access.
    -    Check your account balances.
    -    Check the last five transactions done on your accounts.
    -    Request a checkbook.
    -    Listen to the Currency Exchange Rates & Capital Markets.
    -    Listen to BoB branches & ATMs locations and opening hours.
    -    Talk with a customer service representative.

  • How can I apply for a personal loan?
  • You can apply:

    • Via this link
    • By visiting one of our 65 branches, smart and satellite branches
    • Via phone call to our Contact Center on 1262

    Kindly note that self-employed individuals must visit a regular branch, rather than a Smart / Satellite Branch. 

  • Can I open an account online?
  • No, you have to personally visit one of our branches.

  • Can I open an account at Bank of Beirut if I am not Lebanese?
  • Yes. We welcome all customers who wish to open an account at our bank. Your file will be sent to the appropriate department for approval and you may be requested to present additional documents. 

  • Can I use the Business Online Banking Token to directly access my online banking accounts?
  • Yes, pressing the copy button on the application will transfer it to the clipboard, which can later be pasted into your mobile browser.

  • What are Bank of Beirut’s opening hours?
  • During Weekdays

    -          Regular and Satellite Branches are open to serve you from 8:00 a.m. till 5:00 p.m., with counters open from 8:30 a.m. till 3:30 p.m.

    -          During the Summer Schedule, regular and Satellite Branches are open to serve you from 8:00 a.m. till 3:30 p.m., with counters open from 8:30 a.m. till 2:30 p.m.

    On Saturdays

    -          Regular and Satellite Branches are open to serve you from 8:00 a.m. till 1:00 p.m., with counters open from 8:30 a.m. till 12:00 p.m. (also applicable to the Summer Schedule). 

    Smart Branches remain open from 8:00 a.m. till 7:00 p.m. every day, including holidays and the Summer Schedule, except for our Foch Branch (5:00 p.m.).

    Our Saydeh Branch is open from 8:00 a.m. till 10:00 p.m., every day, including holidays and the Summer Schedule

  • When should I settle my credit card payments to avoid extra charges?
  • You should fully settle your VISA payment by the 5th of each month and your MasterCard payment by the 9th in order to avoid extra charges. The minimum monthly payment is equal to 5% of the total amount, or USD 50.

  • How do I change my Bank of Beirut Online / Mobile Banking password?
  • To change your Online / Mobile Banking password, either log on to your online banking account and go to Home --> User Profile and change your password, or log on through the iMobile banking app and go to Menu --> Change Password and conduct the necessary changes.

  • Can I get a prepaid card from Bank of Beirut?
  • Due to Banque du Liban regulations, prepaid cards are no longer available at any Lebanese bank. However, you may instead request our SKIP internet debit card

  • How do I activate my credit card?
  • By calling our Contact Center at 1262 if you are a Lebanese resident, or +961 5 955 262. 

  • What is the maximum amount I can transfer online per day?
  • You can transfer a maximum amount of:

    • USD 30,000, for internal transfers.
    • USD 15,000, for wire transfers.
    • USD 2,000, for InstaCash transfers.
  • How do I know if I am eligible to receive a personal loan?
  • You should be an employee for a minimum of 2 consecutive years or self-employed for 3 years.
    However, this criterion is subject to change, as special features for employees within prime companies may be offered. As a result, it is preferable to visit one of our branches to have an accurate answer.

  • What is the cost of a current account?
  • There are many current accounts (e.g.: Checking, University, Wedding, Salary Domiciliation, etc.) and, as a result, the charges differ from one account to another.

  • What is the minimum required amount to open an account?
  • The minimum required amount varies based on the type of account

  • What is the cost of opening an account?
  • You only need to pay LBP 5,000 for the required fiscal stamps. 

  • How can I open an account at Bank of Beirut?
  • You need to go to the nearest branch and bring a valid ID or Passport.

    You can visit one of our Smart Branches till 7:00 pm every day including Holidays, except Sundays.

    You can visit our Sayde Branch till 10:00 pm, every day including holidays.

Product & Services

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