Bank of Beirut

Personal
  • Personal
    • Loans
    • Cards
    • Special Packages
    • Loyalty Program
    • Small Business Loans
    • Insurance
    • Accounts
    • Settle
    • Banking for Good
  • Business
    • Corporate Banking
    • Small Business Loans
    • Investing & Trading
    • Demand Draft
    • Correspondent Banking
    • Cards For Corporations
  • Digital
    • Personal Online Banking
    • Business Online Banking
    • Beirut Port Bill Payment
    • Electronic Payroll Service
    • Western Union Payments
    • Instacash
    • Mobile Banking
    • Ecommerce Gateway
    • E-Statement
    • Phone Banking
    • Credit Card Payments
    • Smart Branches and ATMs
    • SMS Alerts
    • Mobile TopUP
    • Tuition Fee Payment

Complaints and Comments

At Bank of Beirut, we greatly value your feedback regarding our standards of service, and welcome any concerns, recommendations, suggestions or complaints you may have, to help us improve our standards to ensure maximum customer satisfaction.

Know your Rights & Duties

Complaints and Comments
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Thank You. We Will Get Back To You Soon.

We will always try to ensure your satisfaction, but if we are unable to resolve your complaint, you may also contact the competent Lebanese authority. 

Any claim will be escalated to a specialized unit at our Head Office

You will be contacted within 3 working day with a file references. Otherwise, please call our 24/7 customer service center on 1262. We aim to resolve all open files within 15 days. 

You are welcome to submit your claim, 
by regular mail to Bank of Beirut, *P.O Box 11-7354 Beirut – Lebanon, 
by e-mail: bobdirect@bankofbeirut.com
by phone 1262 from Lebanon or + 961 5 955262 from abroad 
or by submitting it at any branch.

Bank of Beirut – List of Banks: 75 | Online banking services licensed by virtue of BDL letter number 11/629 dated October 2, 2008  |  2018 Bank of Beirut s.a.l. all rights reserved

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