At Bank of Beirut, we greatly value your feedback with regards to our standards of service, and we welcome any concerns, recommendations, suggestions or even complaints you may have.
This will help us further improve our standards and guarantee your maximum satisfaction.
We will always make sure you are satisfied, but in all cases, you may directly file a complaint to the competent Lebanese administrative or juridical authorities.
The claim will be directly transferred to a specialized unit at the Head Office of the Bank; the management and staff of the concerned branch will not take cognizance of its content unless required to solve the problem.
You will be contacted within 3 working days; if not please call our 24/7 customer service on 1262.Claims are handled and settled within 15 days.
You can also submit your claim personally,
by regular mail to our P.O Box 11-7354 Beirut – Lebanon,
by e-mail: [email protected],
by phone 1262 from Lebanon or + 961 5 955262 from abroad
or by submitting a Branch box claim at any branch.