Bank of Beirut

  • Personal
    • Loans
    • Cards
    • Special Packages
    • Saving Plans
    • Loyalty Program
    • Small Business Loans
    • Insurance
    • Accounts
    • Settle
    • Banking for Good
    • Private Banking Services
  • Business
    • Corporate Banking
    • Small Business Loans
    • Investing & Trading
    • Demand Draft
    • Correspondent Banking
    • Cards For Corporations
  • Digital
    • Personal Online Banking
    • Business Online Banking
    • Beirut Port Bill Payment
    • Electronic Payroll Service
    • Western Union Payments
    • Instacash
    • Ecommerce Gateway
    • E-Statement
    • Mobile Banking
    • Phone Banking
    • Credit Card payments
    • Smart Branches and ATMs
    • SMS Alerts
    • Mobile TopUP
    • Tuition fee payment

Complaints and comments

Dear Sir/Madam,

At Bank of Beirut, we greatly value your feedback with regards to our standards of service, and we welcome any concerns, recommendations, suggestions or even complaints you may have.

This will help us further improve our standards and guarantee your maximum satisfaction.

Know your Rights & Duties

Complaints and comments
Type of Request *
Thank You. We Will Get Back To You Soon.

We will always make sure you are satisfied, but in all cases, you may directly file a complaint to the competent Lebanese administrative or juridical authorities.

The claim will be directly transferred to a specialized unit at the Head Office of the Bank; the management and staff of the concerned branch will not take cognizance of its content unless required to solve the problem.

You will be contacted within 3 working days; if not please call our 24/7 customer service on 1262.Claims are handled and settled within 15 days.

You can also submit your claim personally,
by regular mail to our P.O Box 11-7354 Beirut – Lebanon,
by e-mail:,
by phone 1262 from Lebanon or + 961 5 955262 from abroad
or by submitting a Branch box claim at any branch.

Bank of Beirut – List of Banks: 75 | Online banking services licensed by virtue of BDL letter number 11/629 dated October 2, 2008  |  2017 Bank of Beirut s.a.l. all rights reserved

Privacy Statement | Disclaimer