Bank of Beirut
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Contact Center
Bank of Beirut’s state-of-the-art Contact Center “BOBDIRECT” is a blended Customer Service Center available 24 hours a day and staffed with professionally trained consultants and live agents who provide you with world-class levels of quality assistance, first-contact resolution and Customer Satisfaction.

Services

Bank of Beirut Contact Center strives to provide you with the most personalized, professional and proficient service possible through a wide range of support solutions, including:
  • Account-related services
  • Products Information
  • Services Information
  • Rates Inquiry
  • Complaints and feedback
  • Cards activation
  • Product instructions
  • Other Services

User Experience

BOBDIRECT ultimate objective is to satisfy your expectations and provide you with a unique customer experience. At BOBDIRECT, we commit to:
  • Being accessible
  • Treating customers courteously
  • Being responsive to your needs and requests
  • Acting promptly
  • Providing well-trained and informed employees
  • Telling customers what to expect
  • Meeting our commitments, keeping our promises
  • Doing it right the first time
  • Following up customers ‘requests

Contact Channels

BOBDIRECT is equipped with various contact channels, through which you can communicate with us:
  • Voice call (via our hotline 1262)
  • Email contact
  • Fax contact
  • Web chat sessions
  • Video conferencing
  • Social interaction – deferred mode
  • SMS
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Bank of Beirut – List of Bank: 75 | Online banking services licensed by virtue of BDL letter number 11/629 dated October 2, 2008.
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